Refund Policy

1. Try Before You Buy

UltraWideo has a fully featured free tier so you can confirm the extension works for your browser, your setup, and the sites you actually use before you buy Pro. Please install the free version first and make sure it does what you need.

2. All Sales Are Final

Subject to section 4 below, all Pro purchases are final. We do not offer discretionary refunds once a purchase has been completed. By going through checkout, you acknowledge that Pro is a digital product delivered immediately and that the free tier gave you a fair opportunity to evaluate it.

3. Subscriptions

You can cancel your subscription at any time from your billing portal (link in your purchase email and from your subscriptions page). Cancellation stops future charges. Your Pro access stays active until the end of the current billing period. Cancelling does not generate a refund for the current or any prior billing period.

4. Statutory Rights (EU / UK Consumers)

If you're a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws apply to you, you may have a statutory right to withdraw from a digital purchase within a set period (e.g. 14 days under the EU Consumer Rights Directive).

Because Pro is digital content delivered immediately, this statutory right typically lapses as soon as you start using Pro features, provided you've acknowledged the loss of that right at checkout. Where the right still applies, refunds are processed by our merchant of record, Lemon Squeezy. To start a request, email contact@uw.wtf – we'll coordinate with Lemon Squeezy on your behalf, or you can contact Lemon Squeezy directly.

Nothing in this policy limits any non-waivable consumer right you have under the law of your place of residence.

5. Duplicate or Mistaken Charges

If you've been charged twice for the same plan, charged after cancelling, or otherwise billed incorrectly, contact us at contact@uw.wtf and we'll get it resolved.

6. Technical Issues

If Pro isn't working for you, please contact contact@uw.wtf before requesting a refund. Most issues are platform- or site-specific and can be fixed quickly. We can't always fix every site (streaming services change without warning), but we'll always try.

7. Contact

Billing or refund questions: contact@uw.wtf.